Privacy Policy

Last updated: January 2026

Smart Tech Repairs Snodland (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or use our services.

1. Who We Are

Business name: Smart Tech Repairs Snodland
Address: 112 Poynder Dr, Snodland, ME6 5SF
Phone: 07969 295159
Email: info@smarttechrepairsnodland.co.uk
Website: https://smarttechrepairsnodland.co.uk

For the purposes of UK data protection law, we are the data controller of your personal information.

2. What Personal Data We Collect

We may collect and process the following information:

Contact information – name, email address, phone number
Repair and enquiry details – information you provide when requesting a repair or contacting us
Device information – make/model of your device, fault descriptions (only as necessary to provide our services)
Website usage data – IP address, browser type, pages visited, and similar technical data
Communication records – emails, contact form submissions, or messages sent to us

We do not intentionally collect sensitive personal data.

3. How We Use Your Information

We use your personal data to:

Respond to enquiries and provide quotes
Book, manage, and complete repair services
Communicate with you about your repair or request
Improve our website, services, and customer experience
Meet legal, accounting, or regulatory obligations

We will only use your data where we have a lawful basis to do so.

4. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

Contract – to provide repair services you request
Legitimate interests – to run and improve our business
Legal obligation – where required by law
Consent – where you have explicitly agreed (e.g. contacting us via forms)

5. How We Store and Protect Your Data

We take appropriate technical and organisational measures to protect your personal data, including:

Secure systems and devices
Limited access to personal information
Safe handling of emails and records

We only keep your data for as long as necessary to fulfil the purpose it was collected for, including legal and accounting requirements.

6. Sharing Your Information

We do not sell, rent, or trade your personal data.

We may share information only where necessary with:

Service providers (e.g. website hosting or IT support)
Legal or regulatory authorities, if required by law

All third parties are required to respect the security of your data and treat it in accordance with the law.

7. Cookies

Our website may use cookies to improve functionality and understand how visitors use the site.

Cookies may collect:

Pages visited
Time spent on the site
Browser and device type

You can control or disable cookies through your browser settings. For more details, please refer to our Cookie Policy (if applicable).

8. Your Data Protection Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request erasure of your data
Object to or restrict processing
Request data portability
Withdraw consent at any time

To exercise any of these rights, please contact us at info@smarttechrepairsnodland.co.uk.

9. Third‑Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third‑party sites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Last updated” date will be revised accordingly.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Smart Tech Repairs Snodland
112 Poynder Dr, Snodland, ME6 5SF
📞 07969 295159
📧 info@smarttechrepairsnodland.co.uk